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AirBears provides wireless network service at various campus locations. Connect to the campus network from any computer equipped with a wireless card using IEEE standard 802.11b technology. A CalNet ID is required to use the service. Guest accounts are also available.
The UC Berkeley campus's site-licensed and supported anti-virus software for Windows and Macintosh.
Risk assessment for campus web applications (BETA-March 2008)
Blade servers are the preferred soltuion for resource-intensive applications that demand dedicated physical hardware. The service leases standardized Dell servers from a pool managed and overseen by skilled system administrator technologists within a secure, redundant, and high- availability environment.
Online electronic calendar service for faculty and staff at UC Berkeley.
Campuswide email and webmail service supported by IST.
CalMail email service for departments that want to retain their own unique domain name
Campus-wide email mail list service supported by IST
CalNetAD is Berkeley's implementation of Microsoft Windows Active Directory which brings CalNet services for single sign-on and directory information to Windows computers on campus.
Resources for developers of campus applications that need to interact with the campuswide CalNet authentication and directory services.
Calshare is a tool for creating and managing web sites for collaboration purposes. You can easily create and share sites, documents, images, lists, discussions and surveys.
Calweb IIS is a Windows web hosting service for you to host your website in a secure, fast, and reliable environment. This service is intended for traditional, static content web sites and for sites requiring limited database support.
Calweb Pro is a mid-priced web hosting solution for campus units that wish to maintain their own web content in a secure, fast, and reliable web hosting environment. This service is ideal for traditional, static-content websites and for sites requiring limited database support.
Campuswide consultation and assistance with development, interpretation, and enforcement of policies related to the use of campus technology services and resources. A service of the Office of the CIO (OCIO).
Campuswide IT policy and privacy information for technology developers, users and resource administrators.
Wireless voice services.
Consulting on data and voice communications services.
Notice:Due to temporary staff vacancies, effective August 6, 2008 and until further notice, DOCS Hardware Support, a.k.a. Campus Computer Repair and Support (CCRS), is making the following changes regarding in-warranty work for Dell and Apple hardware.
All campus customers (departments, students, individuals) in need of in-warranty work for Dell hardware are asked to contact Dell directly at 1-800-624-9896.
Department customers in need of in-warranty work for Apple hardware are asked to contact Apple directly at 1-800-800-2775.
Please be sure to have the model and serial number of the Dell or Apple hardware you need work on when you call. Both manufacturers will make house calls for departmental desktop machines.
Other hardware and non-warranty work
DOCS Hardware Support will continue to accept in-warranty work for hardware by Lenovo, Toshiba, HP, Sony, and Apple (from students and individuals), as well as non-warranty work for hardware by any manufacturer, both of which will be handled by DOCS's partners, ComputerCare (Apple hardware) and New Dimensions (all other hardware).
Users can drop off their equipment at D25 Hearst Field Annex (http://www.tsw.berkeley.edu/eStore/layoutgraphics/TAS-Map.jpg), Monday through Thursday, 10:00 am to 5:00 pm, and Friday, 10:00 am to 2:00 pm.
DOCS plans to continue warranty support on campus, and to that end, is actively hiring and training personnel. We will notify you as we make progress in this regard.
We apologize for the inconvenience, and thank you for your patience and your continued patronage.
If you have questions, please contact DOCS at docs@berkeley.edu.
Official campus hardware warranty support unit for Apple, Dell, and Lenovo computers. CCRS also provides out-of-warranty hardware support for an hourly fee. Other services provided: data backup/transfer, OS Installation, memory and harddrive installation.
CCRS has partnered with a service provider to support Toshiba and Sony hardware.
Formerly called WHSG (Workstation Hardware Support Group). Now a part of DOCS.
The Scholar's Workstation is an on-campus resource for computer-related hardware, software, peripherals and supply purchases.
The Enterprise Windows Team manages the root Exchange 2007 server infrastructure and offers a consulting service for Exchange Server Administrators to authorize the installation of their departments’ Exchange servers in their respective environments.
IST provides colocation services in the campus Data Center. The service provides customers with a secure location and network connectivity for housing mission-critical servers.
The service installs and activates an ethernet copper port to allow a department to connect a device to the campus network. 100MB and 1GB connections are available for new installations.
Hourly consulting service to assist customers with database administration issues.
The IST DBA Team provides database design and administration services.
Additional storage can be added to database packages in 10 GB increments.
Desktop, server, hourly project and hardware support and maintenance
EDW consolidates data from multiple sources in support of campuswide decision-making and related information needs such as reporting, analysis, and planning.
Promotes ergonomics in campus work environments through workshops, consultation and coordination of the campus network of departmental computer workstation evaluators. A service of University Health Services.
Promotes the strategic investment of campus IT resources through offering financial management and technology acquisition services. A service of the Office of the CIO (OCIO).
Campus departments can purchase firewall service from IST. IST can provide Cisco Systems' integrated Firewall Service Module (FWSM) or standalone NetScreen 5GT hardware firewalls.
IST provides support both online and in person. See the Service Desks section of this website.
The Communications group in the OCIO Technology Program Office supports the IST and Technology at Berkeley websites. It also produces UC Berkeley iNews and the Berkeley Computing and Communications newsletter, IT news for and about the campus. In addition the Communications group provides general communications services on behalf of IST and the Office of the CIO.
Approval to access electronic communications.
The Enterprise Windows Team offers a free key management server (KMS) for campus customers to activate their Windows Vista and Windows Server 2008 machines.
Online knowledge base with Frequently Asked Questions (FAQ) about IST services.
Firewall service is required for dedicated subnets located in the Data Center. Service is provided using Cisco Systems' Firewall Service Module (FWSM). All Data Center firewall instances are highly available.
The MySQL Basic service is appropriate for projects which have no restricted data, modest storage requirements, and no complex database design issues. It includes a single production environment with limited support.
The Bronze package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 8am-5pm (excluding holidays) and 12 hours ongoing annual DBA support.
The Silver package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 7am-7pm (excluding holidays) and 32 hours of ongoing annual DBA support.
Network connectivity for equipment colocated in the Data Center.
Service to provide fiber connectivity to a department building that is outside of the main campus perimeter.
The Bronze package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 8am-5pm (excluding holidays) and 12 hours ongoing annual DBA support.
The Silver package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 7am-7pm (excluding holidays) and 32 hours ongoing annual DBA support.
As approved by UC Berkeley's Chief Information Officer, Technology Program Office staff will act as Project Manager for enterprise-wide projects. TPO is also available to provide consulting to campus project managers. These services can range from reviewing project plans and other documents to facilitating planning sessions or lessons-learned sessions.
Risk assessment for network-connected hosts.
IST's System and Network Security office notifies users or departmental security contacts of systems at risk or that have been compromised; assists law enforcement agencies with security requests while protecting privacy; and enforces campus minimum standards where necessary.
Detection of hosts that have been compromised.
Computer and network security information and resources for the campus.
Training opportunities and educational resources on computer and network security.
The Enterprise UNIX Team provides server provisioning for Sun, HP and IBM servers.
Software downloads for UC Berkeley faculty, staff, and students, including email client software, other Internet applications, security applications such as firewall and antivirus, and other utilities.
The Bronze package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 8am-5pm (excluding holidays) and 12 hours onging annual DBA support.
The Gold package provides application developers 3 environments for developmen, QA and production. Production support 24 x 365 (including holidays) and 40 hours ongoing annual DBA support.
The Silver package provides application developers 3 environments for development, QA and production. Production support Monday-Friday 7am-7pm (excluding holidays) and 32 hours ongoing annual DBA support.
SSL Certificates help you deliver a secure and convenient way for your customers to interact with your site over the Internet. SSL certificate authenticates a server to a connecting client.
Category 5e station cable (voice and data) standard premise wiring.
Storage Area Network (SAN) service is a centralized, highly-available, highly-scalable data storage for server systems located in the IST Data Center. With more than 150 Terabytes (TB) of capacity, and growing continuously, the SAN supports everything from high-performance mainframe and open-systems databases through application and file servers to near-line mass storage for imaging and other data repositories.
OCIOSTA provides professional technology-acquisition support to the campus. It provides direct support to campus managerial staff who are responsible for strategic technology implementations, works closely with Procurement Services, and maintains ongoing contacts with major technology vendors. A service of the Office of the CIO (OCIO).
Tape vaulting at campus Data Center and at offsite locations.
TAM serves as the single point of contact for campus customers seeking IST services. TAM will manage customer relations and coordinate engagements between IST campus departments. See Technical Account Management on this website.
To Order phone sets, new phone lines, add phone lines or request phones moved or a change in service go to the IST Shopping Cart.
The UCBackup service provides centralized workstation backup support for the UC Berkeley campus over the campus network. This service is available for Windows, Mac OS, and many Unix workstations.
The UNIX Application Farm provides development, Test/QA, and Production computing environments for applications that require centralized application server support.
The Enterprise UNIX Team offers server administration services for servers located in the Data Center. Bronze package includes business hours support.
Server administration for UNIX servers located in the campus Data Center.
The Enterprise UNIX Team offers server administration services for servers located in the Data Center. Silver package includes extended business hours support.
This UNIX Web Farm is web hosting service designed for web-based applications that include signficant program-based content and/or significant database connectivity.
A Virtual Machine is a low cost server solution based on VMWare technology. Through virtualization software, physical hardware is partitioned into logical computing evnironments that can be provisioned quickly in cost-effective and flexible manner.
Voice mail and unified communications (email, fax) services for the campus.
UC Berkeley video and podcasts for courses and events. Service offered by Educational Technology Services in partnership with IST.
Host Encryption Software: Windows EFS support for CalNetAD member computers or Pointsec full-disk encryption for Windows desktops or laptops. For more information and other encryption options see http://kb.berkeley.edu/kb1267.
The Windows Server Update Service (WSUS) is a tool for campus administrators to check for the latest approved patches for Microsoft operating systems and application.
The Enterprise Windows Team offers server administration services for servers located in the Data Center. Bronze package includes business hours support.
The Enterprise Windows Team offers server administration services for servers located in the Data Center. Gold package includes 24 hours support and is available only for redundant, highly available system architectures.
The Enterprise Windows Team offers server administration services for servers located in the Data Center. Silver package includes extended business hours support.
The Windows Web Farm service is a Windows IIS-based web hosting service designed for resource-intensive, web-based applications with complex database requirements.
Extend wireless coverage by adding a wireless access point to a location not currently served by the AirBears service.
