IST Site Navigation:
AirBears provides wireless network service at various campus locations. Connect to the campus network from any computer equipped with a wireless card using IEEE standard 802.11b technology. A CalNet ID is required to use the service. Guest accounts are also available.
The UC Berkeley campus's site-licensed and supported anti-virus software for Windows and Macintosh.
Risk assessment for campus web applications (BETA-March 2008)
bSpace is the online collaboration and learning environment supported by Educational Technology Services (ETS). This system provides the campus with a set of tools that support teaching and learning activities, as well as cross-campus collaboration.
Online electronic calendar service for faculty and staff at UC Berkeley.
Campuswide email and webmail service supported by IST.
Campus-wide email mail list service supported by IST
Resources for developers of campus applications that need to interact with the campuswide CalNet authentication and directory services.
Campus Identity management infrastructure offering secure central authentication and directory services.
Campuswide consultation and assistance with development, interpretation, and enforcement of policies related to the use of campus technology services and resources. A service of the Office of the CIO (OCIO).
Campuswide IT policy and privacy information for technology developers, users and resource administrators.
Consulting on data and voice communications services.
PC and Macintosh computers are available at several locations around campus for general use and class instruction.
Notice:Due to temporary staff vacancies, effective August 6, 2008 and until further notice, DOCS Hardware Support, a.k.a. Campus Computer Repair and Support (CCRS), is making the following changes regarding in-warranty work for Dell and Apple hardware.
All campus customers (departments, students, individuals) in need of in-warranty work for Dell hardware are asked to contact Dell directly at 1-800-624-9896.
Department customers in need of in-warranty work for Apple hardware are asked to contact Apple directly at 1-800-800-2775.
Please be sure to have the model and serial number of the Dell or Apple hardware you need work on when you call. Both manufacturers will make house calls for departmental desktop machines.
Other hardware and non-warranty work
DOCS Hardware Support will continue to accept in-warranty work for hardware by Lenovo, Toshiba, HP, Sony, and Apple (from students and individuals), as well as non-warranty work for hardware by any manufacturer, both of which will be handled by DOCS's partners, ComputerCare (Apple hardware) and New Dimensions (all other hardware).
Users can drop off their equipment at D25 Hearst Field Annex (http://www.tsw.berkeley.edu/eStore/layoutgraphics/TAS-Map.jpg), Monday through Thursday, 10:00 am to 5:00 pm, and Friday, 10:00 am to 2:00 pm.
DOCS plans to continue warranty support on campus, and to that end, is actively hiring and training personnel. We will notify you as we make progress in this regard.
We apologize for the inconvenience, and thank you for your patience and your continued patronage.
If you have questions, please contact DOCS at docs@berkeley.edu.
Official campus hardware warranty support unit for Apple, Dell, and Lenovo computers. CCRS also provides out-of-warranty hardware support for an hourly fee. Other services provided: data backup/transfer, OS Installation, memory and harddrive installation.
CCRS has partnered with a service provider to support Toshiba and Sony hardware.
Formerly called WHSG (Workstation Hardware Support Group). Now a part of DOCS.
The Scholar's Workstation is an on-campus resource for computer-related hardware, software, peripherals and supply purchases.
The campus DHCP (Dynamic Host Configuration Protocol) service automates the process of configuring devices for operation on the campus wired network by providing dynamic assignment of IP addresses and other network parameters.
The dynamic DNS service works with the campus DHP service so that the hostname assigned to a device using DHCP is updated in real time so that it refers to the dynamic IP address assigned by the DHCP server to the device.EDW consolidates data from multiple sources in support of campuswide decision-making and related information needs such as reporting, analysis, and planning.
Promotes ergonomics in campus work environments through workshops, consultation and coordination of the campus network of departmental computer workstation evaluators. A service of University Health Services.
IST provides support both online and in person. See the Service Desks section of this website.
The Communications group in the OCIO Technology Program Office supports the IST and Technology at Berkeley websites. It also produces UC Berkeley iNews and the Berkeley Computing and Communications newsletter, IT news for and about the campus. In addition the Communications group provides general communications services on behalf of IST and the Office of the CIO.
Approval to access electronic communications.
Online knowledge base with Frequently Asked Questions (FAQ) about IST services.
MIP is a collaborative effort at the University of California, Berkeley to coordinate the application of information technology in museums and other organized, nonbook collections.
Risk assessment for network-connected hosts.
IST's System and Network Security office notifies users or departmental security contacts of systems at risk or that have been compromised; assists law enforcement agencies with security requests while protecting privacy; and enforces campus minimum standards where necessary.
Detection of hosts that have been compromised.
Computer and network security information and resources for the campus.
Training opportunities and educational resources on computer and network security.
Software downloads for UC Berkeley faculty, staff, and students, including email client software, other Internet applications, security applications such as firewall and antivirus, and other utilities.
TAM serves as the single point of contact for campus customers seeking IST services. TAM will manage customer relations and coordinate engagements between IST campus departments. See Technical Account Management on this website.
To Order phone sets, new phone lines, add phone lines or request phones moved or a change in service go to the IST Shopping Cart.
The UCBackup service provides centralized workstation backup support for the UC Berkeley campus over the campus network. This service is available for Windows, Mac OS, and many Unix workstations.
Allows CalNet ID–authenticated users to connect to the UC Berkeley network from outside of campus, as if they were on campus, and encrypts the information sent to the network.
Voice mail and unified communications (email, fax) services for the campus.
UC Berkeley video and podcasts for courses and events. Service offered by Educational Technology Services in partnership with IST.
Host Encryption Software: Windows EFS support for CalNetAD member computers or Pointsec full-disk encryption for Windows desktops or laptops. For more information and other encryption options see http://kb.berkeley.edu/kb1267.
